What Wedding Guests and Startups Have in Common

Your good friends Tom and Susan are getting married next month. They have a wedding registry filled with boring gift ideas like decorative throw pillows and pruning shears. You’ve known the happy couple for the last six years, so surely you can figure out a much more thoughtful, personal gift for them, right? Wrong.

study published in 2011 showed that gift givers prefer to give unrequested gifts because they perceive those gifts to be more thoughtful and personal**. Gift recipients, however, prefer gifts from their wedding registries. Givers believe that they know their friends well enough to pick great gifts, but that’s not actually the case.

There’s an obvious startup analogy here: it’s tempting to assume that you understand your customers and can design the perfect product for them. However, your customers would most likely prefer their version of ‘perfect’ to yours. Instead of building things blindly based on your personal vision, explicitly interview your customers about what they need and build based on their answers. Not only will they be happier with the result, they’ll perceive you as more thoughtful, too.

** A summary of the gift study’s results:

If you enjoyed this post, please share it with your friends!

Subscribe by Email
Copyright © 2013-2017 Leo Polovets